CCTSF SERVICES

CCTSF offers a wide range of services including Technical Support, Microsoft Exchange Email , Network File Storage , and SQL Server Database Storage . If you have any questions, please call CCTSF at 975-8240 or email cctsf@uab.edu .

 

CCTSF Workstation/Laptop/MAC Support / Service
  • 24 X 7 on call technician via voice mail/pager
  • Service Requests prioritized and assigned within 4 hours
  • Tracking software employed and reporting available for service levels
  • Service level agreements for every area supported
  • For new hardware/software we will provide assistance with quote and/or purchase request when LPO is provided
Technical services include support for the following:
  • PC Workstation
  • Macintosh
  • Laptops
  • PDAs
  • Microsoft software
  • Upgrades
  • New Workstation setups
  • Hardware Installation
  • General Software Support
  • Anti-Virus protection
  • Microsoft Security Patch updates
  • General Troubleshooting
CCTSF Messaging Maintenance / Service
  • Microsoft Exchange Server Client Access License (CAL)
  • Mailbox and Scheduling w/ 1.25 GB of Server Storage per Mailbox
  • Access to the Mailbox via Outlook Client or Outlook Web Access
  • Ownership of Distribution Lists as Requested
  • Daily Backup of Mailboxes
  • Access to the Server share points for the installation of highly customized Microsoft Outlook Clients
  • Monitored 24 x 7 Server Operation - Technicians can be reached / dispatched after hours if Server Down to provide non-stop access
CCTSF File Storage Maintenance / Service
  • Secure User Storage as H: via Logon Script
  • Continuous Scanning / Cleaning plus Daily Scrubbing of Documents for Known Viruses
  • Provide Secured Group Storage as G:
  • Daily Backup of the Data
  • Monitored 24 x 7 Server Operation - Technicians can be reached / dispatched after hours if Server Down to provide non-stop access
CCTSF SQL Server Database Storage Maintenance / Service
  • Microsoft SQL Server Client Access License (CAL)
  • Multiple Daily Backups to both Tape and Disk
  • Statistics are Monitored and Updated to Improve Performance
  • Both NT Integrated and Standard SQL Server Security are supported
  • Includes all Server Side Upgrading, Troubleshooting and Repair
  • Monitored 24 x 7 Server Operation - Technicians can be reached / dispatched after hours if Server Down to provide non-stop access
Additional Information
  • CCTSF maintains spare server components for emergency replacement
  • The primary equipment is maintained by 3rd Party Service Vendors under contract to provide 4 hour On-Site Service / Repair
  • All primary equipment is monitored for "operational health" including temperature and electrical power on 24 x 7 basis. Technicians will be automatically paged into service if problems exist
  • All primary equipment is power regulated with large battery backup systems and surge arrest hardware
  • The Services and Maintenance provided via annual charges are primarily performed on the Server or "Back-End" hardware. Client access software and the licenses to connect to these servers are included if listed. Technical services, such as the installation and configuration of client software, are provided and included in the Per PC pricing


 

 

 

 

 

Services and Policies
CCTSF Services
Network Policies
Workstation Policies
Billing Policies
UAB Computer Policy



Get Help! Contact CCTSF

On Campus: 5-8240
Off Campus: 205-975-8240

Submit a Work Request ONLINE

Email a request to cctsf@uab.edu

Visit our I NEED HELP page for "How To" instructions and more!

 

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